RETURNS & EXCHANGES
Didn’t nail the fit or color? We’ve got your back — here’s how to swap or return within 30 days.
What is your return policy?
You have 30 days from when your order is delivered to start a return or exchange.
What is your exchange policy?
Return & Exchange Authorization Required. birddogs must authorize all returns and exchanges before being sent back. To be approved, returns must be initiated through our official return portal or with the assistance of our Customer Support team. Any
The portal isn’t accepting my order number
Chat with us or email [email protected] with:. We’ll get it sorted fast.
I got birddogs as a gift and need to exchange — What do I do?
We can help — we just need the order number to kick off an exchange. No need to blow up grandma’s phone. Send us any of the following and we’ll try to find it for you:. Email [email protected] with whatever you’ve got and we’ll take it from there. Th
Can I exchange the free gift(s) I got with my order?
Short answer: free gifts are final sale – they aren’t eligible for returns or exchanges. If it arrived damaged or you received the wrong item, email [email protected] with your order number and a quick photo – we’ll review and make it right. Need a h
Can I send my exchange to a different address than before?
Yes — you’ve got two easy options:. Pro tip: Make sure the address is final before you confirm — once the exchange is created, edits may be limited. If you want total control over delivery details, choose Return for a refund in the portal, then place
I made a mistake with my exchange
Email us at [email protected] with your order number and what you want to change (size, color, item, or cancel). We’ll update the exchange before it ships. Reach out, and we’ll set up a re-exchange or return as soon as it arrives. Need a hand? Email
My return expired – what does that mean?
Why you got this email: return labels from our portal expire after 28 days. Still within 30 days of delivery? reach out and we’ll issue a fresh label so you can start a new return or exchange. Past 30 days? reach out to our team at [email protected]
I paid with a gift card AND a credit card - where will my refund go?
We’ll put the money back in the same order it was used:. Heads up:
I canceled my credit/debit card – how do I get a refund?
No stress — we can still help. What happens next depends on your card/account status:. You were issued a new card on the same account. We’ll send the refund to the original account, and your bank will route it to your replacement card. Timing is up t
What does “this item is ineligible for return” mean?
It means the item doesn’t meet our return/exchange criteria. Common reasons:
I received birddogs as a gift, but I want something else.
Received birddogs as a gift, and something isn't quite to your liking? We've got you covered. Can gifted items be returned?. Gifted items can only be exchanged or returned for store credit – there isn’t a separate “gift” option in our return process