What does “this item is ineligible for return” mean?Updated 2 months ago

It means the item doesn’t meet our return/exchange criteria. Common reasons:

• Promotional gift – Free gifts are final sale and can’t be exchanged.
• Past the window – The item is outside the allowed return/exchange timeframe of 30-days.
• Already returned – Our system shows this item has already been processed as a return.
• Discontinued item – Certain discontinued products aren’t eligible for return.

What to do next

• Double-check your order – Make sure you’re selecting the correct item and order number.
• Still think it’s eligible? Email [email protected] with your order number and the item you’re trying to return. We’ll review it and help you with the next steps.