ORDER
Need to check, change, or cancel an order? Here’s everything you need to know about getting it just right.
Where is my order?
Shipping Timeframe. Most in-stock orders ship within 1–3 business days after purchase. During busy times — like holidays or major promotions — shipping may take an extra 2–3 business days while we work through the rush. Order Tracking. The fastest wa
What does my status update mean?
We know order updates can feel a little cryptic, so here’s a quick breakdown of what each status actually means:
My order shipped to the wrong address
We offer 30 minutes of order editing, including address updates, after your order has been placed. If you're within that window, head to your order confirmation email and click "Edit my order" to update your address. Before checking out, double-check
I think my order was stolen
We know how frustrating it can be to expect a delivery and find nothing waiting for you. While birddogs isn’t responsible for packages once they’ve been marked as delivered, here are some steps you can take if your order seems to have gone missing. I
Something is missing from my order
We work hard to ensure that every order leaves our warehouse fully packed and ready to roll, but mistakes happen occasionally. If the missing item is a free gift, here’s how those work:
Something is wrong with my order
First, we're so sorry about that. We do our best to ensure that every order is spot on, but sometimes, things can get a little mixed up. If the item in question is a free gift, here’s the deal:. Important reminder: Free gifts are just that — free. Th
My order qualified for a free gift but I didn’t get it
We always offer a range of free gifts for multi-pair orders, but here’s the catch — they’re opt-in only. That means you’ll need to add the gift to your cart yourself during checkout. You can log into your account here or check your order confirmation
Where can I find my account information?
Your account is totally optional—you can still shop birddogs without one. But if you do create one, it makes tracking orders a whole lot easier. Just log in here or create an account if you’d like.
Can I place a bulk order?
Most of the time, we don’t process bulk orders — but that doesn’t mean we don’t want to hear from you. Every situation’s a little different, and if you’ve got a group, team, or event in mind, we’re happy to see what’s possible. 👉 Shoot us a note at
Where is my gift card?
All birddogs gift cards are delivered digitally by email right after purchase — no waiting around for the mailman. If you’ve checked everywhere and it’s still not there, reach out to us at [email protected] and we’ll help you track it down.