Something is wrong with my orderUpdated 2 months ago

First, we're so sorry about that. We do our best to ensure that every order is spot on, but sometimes, things can get a little mixed up.

If you received the wrong item:

1. Snap a clear photo of the item you received.
2. File your claim in our returns portal where you'll be asked to upload the photo of what you received.
3. After reviewing your claim, we'll provide you a return label for the wrong item, and send a replacement order of the correct item.

If you received a damaged order:

1. Snap a clear photo of the item you received.
2. File your claim in our returns portal where you'll be asked to upload the photo of what you received.
3. After reviewing your claim, we'll issue your replacement order.

About free gifts

If the item in question is a free gift, here’s the deal:

• Free gifts are provided as is and only while supplies last.
• From time to time, substitutions are made to keep the freebies flowing.
• They can’t be exchanged or replaced with something else.

Important reminder: Free gifts are just that — free. They’re offered as-is while supplies last.

Something else is wrong

No problem. Contact our Customer Service team at [email protected] and we'll make it right.