My order says delivered, but I can’t find itUpdated 2 months ago

First things first — don’t panic. Sometimes carriers mark a package as “delivered” a little early. In fact, over 90% of customers who report this issue receive their package within 3 business days.

What to do in the meantime

• Ask around: Roommates, family members, partners, or even helpful neighbors may have grabbed your package for safekeeping.
• Check with neighbors: Sometimes deliveries land at the wrong door.
• Call your local post office: If your order shipped via USPS, ask if the package is still in their mailroom or on a truck.
• Review security footage: If you have a doorbell or security camera, check around the time your delivery was marked complete.
• Look around entrances: Double-check side doors, garages, or alternate entryways — packages sometimes get tucked away.

If it doesn’t show up

If it’s been more than 3 business days and your package still hasn’t arrived, reach out to us at [email protected] with your order number. We’ll help figure out the next steps.